IT Support Services for Homes and Businesses Across Australia
Reliable IT support to keep your technology running smoothly, protect your data, and help you stay productive.
Call IT Mate provides practical IT solutions for Australian homes and businesses, including computer troubleshooting, onsite assistance, Microsoft 365 support, managed IT, and cybersecurity.
Whether you need help resolving a technical issue or ongoing support for your business, we can help you find the right solution.
Remote IT support is available Australia-wide. Onsite support is available in selected regions.
Stress-Free IT Support for Your Home
Get Personal SupportFrom troubleshooting to system upgrades, enjoy fast, friendly support that makes tech easy.
Custom IT Services for Your Growing Business
Upgrade TodayCustom IT strategies to boost performance, ensure uptime, and support your evolving needs.
Defend and Connect Your Digital World
Schedule a CallAdvanced security and reliable networks to safeguard your data and maximise uptime.
Boost Efficiency with Microsoft 365
Schedule a CallEmpower your team with powerful tools – email, cloud storage, and collaboration apps tailored for success.
Secure Your Business with Cyber Watch Mate
Protect TodayEDR, MDR, DNS protection and ITDR in one managed package to defend your devices, accounts and data.
Trusted IT Support, Backed by Experience
20+ Years of IT Experience
Remote Support Australia-Wide
Trusted IT Support, Backed by Experience
20+ Years of IT ExperienceRemote Support Australia-WideOur Services
IT Support Services for Homes & Small Businesses
From everyday computer issues to business technology and cybersecurity, Call IT Mate provides practical IT support for Australian homes and businesses, with remote support Australia-wide and onsite help in selected regions.
Explore our core services to find the right support for your needs.
Microsoft 365
and Business Email
Get help with Microsoft 365 setup, business email, shared files, security and cloud backup.
Remote IT Support
Get help with technical issues, software installation, system optimisation, and virus or malware removal without an unnecessary onsite visit.
Onsite Computer Support
Get in-person assistance with computer setup, hardware installation, network configuration and software updates in our supported service areas.
Cybersecurity and Data Protection
Help protect your business systems and data with Microsoft 365 security, web filtering, backup and recovery services.
Internet and Wi-Fi Support
Get assistance with modem and router setup, slow internet, Wi-Fi coverage, connectivity problems, and network issues.
Backup and
Data Recovery
Get help with Microsoft 365 backups, data recovery, OneDrive and SharePoint support, and disaster recovery planning.
Printer and Scanner Setup
Get help setting up printers, connecting devices to Wi-Fi, and configuring wireless printing for home or business use.
Website Services
Get support with website development, WordPress, website maintenance, and website speed optimisation.
Home and Business IT Support
Choose the support pathway that best fits your needs, whether you’re managing business systems or resolving a computer issue at home.
Managed IT Services for Small Business
You run your business. We’ll look after your IT.
- IT support
- Microsoft 365
- Security & backup
MANAGED IT SUPPORT
Flexible IT Support Plans for Growing Businesses
Keep your business technology supported with managed IT plans designed around users, security, and operational needs.
Choose a plan based on the level of support and protection your business requires.
MANAGED IT
Business Essentials
A starting option for businesses looking for core security and management services.
Best for sole traders and small offices that need core protection.
Includes:
- 24/7 Australian call centre
- 24/7 cyber monitoring and response
- Microsoft 365 security exposure checks
- Secure web filtering and threat defence
- Microsoft 365 backup and restore
- Dark web breach alerts
- Password manager for staff
- SentinelOne endpoint threat defence
MANAGED IT
Business Basic
Build on the Essentials offering with additional security, device management and support features.
Best for growing teams that need managed devices and support.
Everything in Essentials, plus:
- Simulated email phishing training
- Advanced email threat protection
- Proactive PC health alerts
- Automated patch and application updates
- Mobile device management
- Device security policy management
- Shared remote IT support allowance
MANAGED IT
Business Standard
For businesses looking for additional onsite support, monitoring, and review services.
Best for established businesses needing onsite support and reviews.
Everything in Basic, plus:
- Priority onsite support
- Single sign-on setup
- Wi-Fi, network and device monitoring
- Quarterly IT health review
- Essential Eight security review
- Annual disaster recovery test
- Additional shared remote IT support allowance
Client Reviews
What Our Customers Say About Us
We value the trust our customers place in us. Their feedback reflects the importance of clear communication, practical technical knowledge, and dependable support.
Years of IT Experience
Our Story
Practical IT Expertise You Can Rely On
We believe every IT problem deserves a practical solution.
At Call IT Mate, we combine hands-on technical experience with a customer-focused approach. Our goal is to make technology easier to manage, help reduce unnecessary disruption, and give customers clear information about their IT options.
We work with home users and businesses to resolve technical issues, set up reliable systems and improve the way technology supports everyday work.
Our Mission
Our Vision
Core Values
Our Mission
Trust and honesty are at the heart of everything we do. Our mission is to provide reliable, transparent, and secure technology solutions that empower our clients to thrive in the digital age while fostering lasting trust-based relationships.
Our Vision
Our vision is to empower individuals and businesses with exceptional technology solutions, fostering productivity, innovation, and seamless digital experiences.
Core Values
- Excellence: We deliver top-notch IT services, reflecting our commitment to excellence in all aspects of our work.
- Integrity: We uphold the highest ethical standards, ensuring trust and transparency in every interaction.
- Collaboration: We foster a mate-like environment, valuing teamwork and support among our staff and clients.
- Innovation: We embrace cutting-edge technology and creative solutions to continually improve and adapt to our clients’ needs.
- Reliability: Like a dependable mate, we are always there when you need us, providing consistent, trustworthy IT support.
Our Clients
Brands we’re proud to work with.
Remote support across Australia. Onsite support across Sydney, Melbourne and South-East Queensland.
Some of the brands we have been privileged to work with Our remote support and management services are available across Australia. We are able to provide onsite support services to residents and businesses across Sydney, Melbourne & South-East Queensland.
Why Choose Call IT Mate?
Your Trusted IT Support Partner
Call IT Mate helps homes and businesses resolve technical problems, manage their systems and make informed decisions about their technology. We focus on practical solutions, clear communication, and support suited to each customer’s needs.
Practical IT Expertise
Our technicians bring hands-on experience across computers, Windows systems, networks and Microsoft 365. We focus on understanding the issue and explaining practical solutions.
Customer-Focused Service
Every customer has different requirements. We aim to provide clear communication, useful advice, and support options suited to the problem, budget, and timeframe.
Reliable Technology Solutions
From system configuration and software updates to monitoring and backup services, we help customers improve the reliability and security of their technology.
Flexible Support Options
Choose the type of assistance that fits your needs, from individual support requests to ongoing managed IT plans.
Experienced Technicians
With more than 20 years of IT experience, we bring practical knowledge to everyday technical problems and business technology requirements.
Support That Grows With Your Business
As your team and technology needs change, our support options can help you address new requirements and maintain the systems your business depends on.
Need Reliable IT Support? Let’s Get Your Technology Working for You.
Whether you need help with a computer problem, business systems, or ongoing IT support, Call IT Mate can help you find a suitable solution.
Tell us what you need, and we’ll help you work out the next step.
Remote support is available Australia-wide. Onsite services are available in selected regions.
IT Support for Different Business Needs
Every business relies on technology differently. We support organisations with practical IT services suited to their systems, users and working environments.
Our experience and service capabilities may be relevant to businesses in:
Accounting
Retail Shops
Trade Services
Construction
NDIS-Registered Providers
Professional Services
Mortgage Brokering
Manufacturing
Real Estate
We support NDIS organisations with IT setup, Microsoft 365, email and file access, onboarding, backups, networks and remote assistance.
Call IT Mate is not a Registered NDIS Provider. Our IT support services are provided separately from NDIS registration.
Where we can help
Local Onsite IT Support for Homes and Businesses
Call IT Mate provides onsite IT services in selected Australian locations, with remote IT support available Australia-wide. Our technicians visit homes and businesses across the Gold Coast, Logan and Brisbane, as well as selected parts of Sydney and Melbourne, to help with computer setup, troubleshooting, networks and business technology.
Find your area below, or contact us to confirm onsite support at your address.
Onsite availability varies by location.
Contact us to confirm support at your address.
Gold Coast
Onsite IT support for homes and businesses across our supported Gold Coast service area.
Logan
Practical IT support for local homes and businesses, including computer assistance, network configuration and business technology services.
Brisbane
Onsite IT services for supported Brisbane locations, including computer setup, troubleshooting and business IT assistance.
Sydney
Onsite support in selected parts of Sydney, including Western Sydney and South-West Sydney.
Remote IT Support Australia-Wide
Not every IT problem requires an onsite visit. Our remote support service helps customers across Australia with suitable technical issues.
IT Guides
A little know-how. A lot less hassle.
Cloud & Email
Work through the checks to narrow down your email issue.
Case studies
Behind the fix.
A closer look at the problems we investigate and the practical steps we take.
Business Internet Support
The problem
Internet issues that remained unresolved.
The approach
Testing and clear communication with the internet provider.
The outcome
The ISP identified and fixed the fault.
Windows Troubleshooting
Getting a freezing computer working again
Restoring right-click and getting Windows updates installing while working with the existing software setup.
Wi-Fi & Connectivity
Connected to Wi-Fi, but no internet
Finding an extender in router mode and reconfiguring it as a repeater restored connectivity downstairs.
A little clarity goes a long way
Frequently Asked Questions About IT Support Services
The things you want to know before getting support.
What do IT support services include?
IT support services can include troubleshooting computers and software, resolving network and connectivity problems, configuring devices, assisting with email, supporting Microsoft 365, and helping maintain reliable business systems. The services available depend on your requirements.
Do you provide IT support for small businesses?
Yes. Call IT Mate provides IT support options for businesses, including Microsoft 365, computer and network assistance, cybersecurity, backup, and managed IT services. We can discuss your requirements and help identify an appropriate support option.
Do you provide remote and onsite IT support?
Yes. Remote IT support is available Australia-wide for suitable issues. Onsite support is available across selected areas, including the Gold Coast, Logan, Brisbane, selected parts of Sydney and Melbourne.
What is the difference between managed IT support and PAYG IT support?
Managed IT support is designed for businesses that want ongoing services under a support plan. PAYG support is an option for individual requirements or assistance as needed. The appropriate choice depends on your business, support requirements, and budget.
Can you help with Microsoft 365 and business email?
Yes. Our Microsoft 365 services include assistance with business email, user setup, shared files, security, and backup. The exact work will depend on your configuration and requirements.
Can you help protect business data?
Call IT Mate provides services related to Microsoft 365 backup, data protection, cybersecurity, and recovery. We can discuss your existing setup and identify practical options for improving protection.
Do you support NDIS organisations?
Yes. We provide IT support for NDIS organisations, including assistance with devices, Microsoft 365, user access, email, backups and networks. Call IT Mate is not a Registered NDIS Provider.
How much do managed IT services cost?
Our advertised managed IT plans start at $71.50 per user per month, with no lock-in contracts. Other plans have different inclusions and pricing. Contact us to confirm the current options and identify the plan that suits your business.
How do I request IT support?
You can contact Call IT Mate, request a callback, or use the online booking option. Explain the issue and your location so the appropriate support option can be discussed.