IT Support Services for Homes & Businesses Across Australia
Explore NowStreamlined, expert solutions to keep your systems efficient and reliable.
Stress-Free IT Support for Your Home
Get Personal SupportFrom troubleshooting to system upgrades, enjoy fast, friendly support that makes tech easy.
Custom IT Services for Your Growing Business
Upgrade TodayCustom IT strategies to boost performance, ensure uptime, and support your evolving needs.
Defend and Connect Your Digital World
Schedule a CallAdvanced security and reliable networks to safeguard your data and maximise uptime.
Boost Efficiency with Microsoft 365
Schedule a CallEmpower your team with powerful tools – email, cloud storage, and collaboration apps tailored for success.
Secure Your Business with Trend Micro™
Protect TodayCutting-edge cyber security solutions to defend your data, systems, and reputation from threats.
Our Featured IT Services Top IT Support Services
Microsoft Compliance & Security
Secure Cloud
Onsite Computer Support
IT Support
Website Services
Go Online
Remote IT Support
IT Support
WiFi & Internet
Speed & Performance
20
+
Years of Experience
Our Story We believe that every IT problem has a solution
We provide expert onsite computer support, solving your IT issues efficiently, ensuring minimal downtime, and optimising your business operations.
Popular Services
Microsoft 365 Services
- Business Email Setup
- Shared Folder Drives
- Microsoft 365 Security
- M365 Cloud Backup
Remote Support
- IT Troubleshooting
- Software Installation
- System Optimisation
- Virus & Malware Removal
Onsite PC Support
- Onsite Computer Repair
- Hardware Installation
- Network Configuration
- Software Setup & Updates
Website Development
- Custom Website Design
- SEO Optimisation Services
- E-commerce Solutions
- Website Maintenance
Printers & Scanners
- New Printer Setup
- Connect Printer to Wi-Fi
- Home & Business Printers
- Wireless Printing Setup
Backups & Recovery
- Microsoft 365 Backups
- Data Recovery Services
- OneDrive/SharePoint Help
- Disaster Recovery Plan
Internet & Wifi
- Modem/Router Setup
- Fix Slow Internet
- Optimise Wi-Fi Coverage
- Network Issue Resolution
Email Setup & Support
- Email Account Setup
- Email on Computer
- Sync Email to Mobile
- Business & Home Email
Testimonials What happy clients say about us?
Annual Cyber Threat Report 2024-2025 What It Means For Australian Homes & Businesses
Released by the Australian Signals Directorate (ASD), the 2024–25 report shows cybercrime is growing in frequency, impact and sophistication across Australia—from phishing and account takeovers to ransomware.
Key takeaways
- 84,700+ cybercrime reports to ASD (about one every six minutes).
- Average business loss up ~50% to $80,850 (small: $56.6k; medium: $97.2k; large: $202.7k).
- Nearly 1 in 5 Australian SMEs were affected in 2024.
- AI is accelerating attacks—greater scale and speed.
Ensure Top-notch Security and Maintenance for Your Systems
Reliable IT Solutions to Keep Your Business Thriving
Managed IT - Business Essentials
$71.50 Per User/Month
-
24/7 Australian Call Centre -
24/7 Cyber Monitoring & Response
-
Microsoft 365 Security Exposure Checks
-
Secure Web Filtering & Threat Defence
-
Microsoft 365 Backup & Restore
-
Dark Web Breach Alerts
-
Password Manager for Staff
-
SentinelOne Endpoint Threat Defence
Managed IT - Business Basic
$129.00 Per User/Month
-
Everything in Essentials
-
Simulated Email Phishing Training
-
Advanced Email Threat Protection
-
Proactive PC Health Alerts
-
Automated Patch & App Updates
-
Mobile Device Management (MDM)
-
Device Security Policy Management
-
Remote IT Support (1 Hour Shared)
Managed IT - Business Standard
$163.00 Per User/Month
-
Everything in Basic
-
Priority Onsite Support
-
Single Sign-On Setup (SSO)
-
Wi-Fi, Network & Device Monitoring
-
Quarterly IT Health Review
-
Essential Eight Security Review
-
Annual Disaster Recovery Test
-
Remote IT Support (2 Hours Shared)
Some of the brands we have been privileged to work with Our remote support and management services are available across Australia. We are able to provide onsite support services to residents and businesses across Sydney, Melbourne & South-East Queensland.
WHY CHOOSE US Your Trusted Aussie Partner for Comprehensive IT Solutions
We provide reliable, efficient and affordable IT services so your technology stays optimised and performing at its best. We know how critical IT is to your business and home life, and we’re committed to keeping you connected, secure and productive.
Practical IT Expertise
Experienced technicians with practical know-how across Windows, networks and Microsoft 365. From new setups to tricky faults, we keep systems stable, secure and working.
Customer-Focused Service
We tailor support to your goals, budget and timelines. You’ll get clear updates, plain English advice and options that suit home users or businesses.
Reliable Quality
Built with monitoring, patching and tested backups, our solutions favour reliability. Reduce surprises, minimise downtime and keep your team productive without complex, unnecessary extras.
Dedicated & Passionate
We care about outcomes and people. Our team learns continuously and shares knowledge, delivering consistent service that makes technology easier every day for you.
Years of IT Experience
20
+
Microsoft Focus
365
Business Cyber Watch
24
/7
FAQ Frequently Asked Questions
We support Australian small businesses and home offices across healthcare, education, finance, retail, trades, manufacturing and professional services. Our team sets up and manages Windows devices, Microsoft 365 and networks, then tailors controls to your risk and budget. Need something specific for your sector? We’ll map your workflows and recommend practical steps that lift productivity and reduce interruptions.
We focus on practical security: strong sign-in (MFA), Conditional Access, hardening and patching, monitored cloud backups, Dark Web monitoring and identity threat detection for Microsoft 365. If something goes wrong, our 24/7 Cyber Response team is on call for active threats. We also provide Australian data residency.
Yes. While Call IT Mate is not a Registered NDIS Provider, we do support NDIS organisations—including providers and plan managers. We set up and manage Windows devices and Microsoft 365, secure email and file access, onboard staff, maintain backups and networks, and provide remote helpdesk with onsite visits where needed. Month-to-month or PAYG, no lock-ins. For security, we include practical controls and a 24/7 Cyber Response team for active threats
Onsite support is available across the Gold Coast, Logan, Brisbane, Sydney (South-West & Western) and Melbourne. Remote support is available Australia-wide. Many issues are fixed in one remote session; when onsite is best, we’ll book a time that suits.
There’s no contract minimum. Plans are billed per user. Sign up for the number of people you currently have—for example, if you hold 5 Microsoft 365 seats, you’ll choose 5 users. You can add or remove users as staff change. Each user covers one primary device (extra devices can be added). Microsoft 365 licences are available if needed. Month-to-month or PAYG—no lock-ins.