Performance
Computer running slow? Find what’s holding it up.
Computer running slow? Work through practical checks for startup apps, storage and heavy background activity, with clear…
Read guide : Computer running slow? Find what’s holding it up.
Practical steps for everyday IT problems
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Troubleshooting Guide
Find clear steps for computer, Wi-Fi, email and security problems. Start with what you can see, follow the relevant checks and know when to stop or get help.
Clear stepsKnow what to check
Safer choicesProtect what matters
Useful topicsFind your starting point
Help when neededKnow when to stop
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Network & Wi-Fi
Internet not working? Find where it stops.
Internet not working? Check whether one device or the whole network is affected, rule out an outage and follow practical…
Read guide : Internet not working? Find where it stops.
Password & Security
Forgotten your password? Reset it the right way.
Forgotten a computer or email password? Identify the account, use its official recovery options and protect files…
Read guide : Forgotten your password? Reset it the right way.
Troubleshooting
Printer showing offline? Check where contact was lost.
Printer showing offline? Check its own status, USB or network connection and the correct Windows or Mac queue before…
Read guide : Printer showing offline? Check where contact was lost.
Cloud & Email
Email not sending or receiving? Find where the problem starts.
Email not sending or receiving? Compare webmail and your app, check stuck messages and mailbox storage, then follow the…
Read guide : Email not sending or receiving? Find where the problem starts.
Software & Apps
An app keeps freezing or closing? Find what triggers it first.
Software crashing or freezing? Check whether the app, a file or the whole computer is affected, protect your work and try…
Read guide : An app keeps freezing or closing? Find what triggers it first.
Network & Wi-Fi
Can’t connect to Wi-Fi? Find where the connection stops.
Can't connect to WiFi? Check the network name, password and device settings, compare another device and separate a joining…
Read guide : Can’t connect to Wi-Fi? Find where the connection stops.
Troubleshooting
Computer keeps crashing? Find out what actually stops.
Find out why your computer keeps crashing, restarting, or showing blue screen errors, and learn practical troubleshooting…
Read guide : Computer keeps crashing? Find out what actually stops.
Troubleshooting
Computer not turning on? Try these fixes first.
Computer not turning on? Check the power, charger and screen, then follow the right steps for a PC that has no power, no…
Read guide : Computer not turning on? Try these fixes first.
Hardware & Repairs
Computer running hot? Start with airflow and workload.
Computer overheating or running loudly? Check airflow, workload and visible vents safely, and learn when repeated shutdowns…
Read guide : Computer running hot? Start with airflow and workload.
Setup & Installs
How to Setup a New Computer: A Step-by-Step Guide
Setup a new computer with this step-by-step guide. Learn how to update Windows, install essential apps, transfer files and…
Read guide : How to Setup a New Computer: A Step-by-Step Guide
Network & Wi-Fi
Internet keeps dropping? Find the pattern, then fix it.
Internet keeps dropping? Find whether it is one device, your Wi-Fi, the modem or your provider, then fix it with these…
Read guide : Internet keeps dropping? Find the pattern, then fix it.
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