Computer keeps crashing? Find out what actually stops.

1. If Windows runs reliably enough, save copies of essential documents to suitable external storage or your cloud account before changing anything. Check that the copies open.
2. Pause nonessential work while the crashes continue. Avoid long disk repairs until the important files are secure.
3. Stop for clicking from a drive, a burning smell, unusual heat or recurring power loss. Shut down and arrange assessment; repeated restarts can make preservation harder.
4. If the computer is too unstable to copy files safely, ask for help with the data before continuing.

1. Write down whether one program closes, Windows freezes, the computer restarts, all power goes off, or only the display goes dark.
2. Note the error wording, time and task: starting Windows, waking from sleep, gaming or ordinary work. Include recent software, driver, update or hardware changes.
3. Save open work and restart normally if the computer is safe to use. Observe a light everyday task after it starts; avoid deliberately provoking another failure.
4. To compare a newly added accessory, shut down first and disconnect that nonessential USB device or dock. Finish transfers before disconnecting storage, and keep required power, input and display connections.
5. Note whether the crash occurs before Windows starts and whether the fans appear to run. A dark screen by itself does not establish that the whole computer lost power.

• Open your computer manufacturer's support app, or get it from the manufacturer's official support site for your model. For example, Lenovo has Lenovo Vantage.
• Run the app's update check and install the updates it offers for your computer, so drivers and system software are up to date. Restart if it asks you to.
• Then run the hardware checks. In Lenovo Vantage, use Hardware scan; some versions place it under Device diagnostics or Support.
• For supported Dell computers, Dell SupportAssist provides hardware diagnostics. On supported HP computers, HP Support Assistant provides tests under Fixes & Diagnostics.
• Save any failure code and test name. If a test fails, or the computer shuts off during updates or tests, stop and arrange support.

This app is made and managed by its vendor, not Call IT Mate. We can't take responsibility for any changes it makes to your system.

1. Match the start of the crashes with a particular application, Windows update, driver or accessory. Make one justified change at a time so you can judge the result.
2. For a newly installed application you no longer need, use Settings → Apps → Installed apps. Find that app, select its More options (…) menu and choose Uninstall. Follow its prompts.
3. For a Windows update, first review Settings → Windows Update → Update history. Removal is for a specific suspected update, not routine cleanup.
4. If removal is justified, select Uninstall updates, find that update and use Uninstall if available. Understand the security implications before removing a security update; ask for advice if unsure.
5. Restart and compare normal use after the change. Record any performance-profile or BIOS changes for support rather than changing unfamiliar firmware settings.

1. Right-click Start and open Device Manager. Expand the category for the suspect device and look for a warning icon or an unidentified device.
2. Right-click that device and select Properties. On General, read the Device status field and keep any problem code.
3. Check the Events tab for its recorded history. Use timestamps as context; the last entry is not automatically the crash cause.
4. If a driver update matches the first failures, open Driver → Roll Back Driver when available. This requires administrator permission; follow the reason prompt and restart.
5. If rollback is unavailable or the correct device is uncertain, leave other drivers alone and ask the manufacturer or your IT contact.

1. Use the trusted protection already responsible for the computer and bring its definitions up to date. On a managed computer, involve the responsible IT team before changing security software.
2. Where Microsoft Defender Antivirus is active, open Windows Security → Virus & threat protection → Scan options. Choose Full scan → Scan now.
3. Read the scan result and complete the advised threat response. If another antivirus manages protection, use its documented scan process rather than disabling it to expose Defender’s controls.
4. For suspected persistent malware, Microsoft Defender’s Offline scan is another option under Scan options. Save and close work first: it restarts the computer and scans outside the normal Windows session.
5. After an offline scan, read Protection history in Windows Security. If scanning fails or security products appear to conflict, ask for help rather than turning protection off.

1. Right-click Start and choose Event Viewer. Expand Windows Logs and select System.
2. Look around the time of the interruption you recorded. Note repeated critical, error or warning entries and the messages just before the failure.
3. Kernel-Power 41 records an unclean shutdown. It can follow power loss, a crash or a forced shutdown and does not establish that the power supply is defective.
4. Keep the exact text of display, disk, NTFS or WHEA-related entries for support. These are leads for investigation, not instructions to replace the named component.

1. If Windows shows a stop error, record its exact code and any driver filename. Use our blue-screen troubleshooting guide for that path rather than guessing from the code.
2. If normal use is now stable, keep backups current and monitor the original symptom. One successful session cannot confirm an intermittent failure is gone.
3. For another crash, a failed hardware test or an uncertain result, give Call IT Mate the symptom log, recent changes and the checks already completed.
4. Stop sooner for recurring power loss, unsafe heat, a burning smell or drive clicking. Arrange hardware or data-preservation help before more repair attempts.