Work through the storage checks
Start by identifying the full drive. The usual Windows drive is Local Disk (C:). The checks below follow the order of this guide.
Step 1 of 7
In this guide
Open File Explorer and check the drive
Open File Explorer and check the drive
Open File Explorer
- Find the yellow folder icon on the taskbar along the bottom of your screen.
- Select that icon to bring up File Explorer.
Identify the drive with little space left
- In the left pane, select This PC. Look under Devices and drives for a drive whose storage bar is almost full. A red bar usually indicates little remaining space.
- The Windows drive is normally Local Disk (C:). Right-click it and choose Properties.
- On General, compare Used space, Free space and Capacity, then select Cancel.
If C: has little room remaining, work through the following checks.
Check your free space again. If there is enough room, you can stop here.
Review the Bin and Storage settings
Review the Bin and Storage settings
Review and empty the Recycle Bin
Check the contents first so you do not permanently remove something you still want to restore.
- On your desktop, right-click Recycle Bin and choose Empty Recycle Bin.
- Read the confirmation before selecting Yes.
When later steps involve deleting files, use this same Bin check afterwards rather than leaving the removed files there.
Review storage in Windows Settings
- Select Start > Settings > System > Storage. Settings has a gear icon.
- Allow the storage calculation to finish, then select a category to examine its usage.
The overview separates installed software and temporary items from personal folders such as Documents, Pictures, Videos, Music and Desktop. Other categories include OneDrive, Other, and System and reserved.
For cleanup, select Temporary files and review the listed items. These can include Windows Update Cleanup, Thumbnails, DirectX Shader Cache and Temporary internet files, along with Delivery Optimization Files and Windows error reporting files. Recycle Bin is another choice once its contents have been checked.
Check Downloads before selecting it. That folder can hold documents, photos, installers, tax or work records, saved attachments and files without a backup. Leave it unselected until you know those files are no longer required.
- Tick only the cleanup categories you intend to clear.
- Choose Remove files and allow Windows to finish.
Check your free space again. If there is enough room, you can stop here.
Use Disk Cleanup
Use Disk Cleanup
- Select Start, use its search box to enter Disk Cleanup, and select the matching result.
- If a drive is requested, choose C: and select OK. Wait for the calculation.
- Choose Clean up system files, selecting C: again if requested.
- Review the categories and tick the items you want removed. Select OK, then confirm with Delete Files.
Windows Update Cleanup may release considerable space. Allow several minutes for that cleanup to complete.
Check your free space again. If there is enough room, you can stop here.
Uninstall software you no longer need
Uninstall software you no longer need
- Go to Start > Settings > Apps > Installed apps and sort by Size.
- Review the larger entries, including games. For an app you no longer require, select its three-dot menu and choose Uninstall.
- Complete the removal prompts, restarting Windows if requested.
Leave unfamiliar software alone until you have checked its name. Take particular care with device, graphics and network drivers, antivirus or security tools, Microsoft Visual C++ Redistributables and Microsoft .NET components.
Check your free space again. If there is enough room, you can stop here.
Find large personal files
Find large personal files
Locate large personal files
Check Downloads, Desktop, Documents, Pictures, Videos, Music and OneDrive, along with game, virtual-machine and old backup folders. Videos, installers, downloads, backups and game data can occupy substantial space.
- In File Explorer, select This PC, then Local Disk (C:).
- Select the search field at the upper right, enter size:large and press Enter. Review the matches.
- Repeat the search with size:huge to review that group too.
Remove files you no longer require. Files worth keeping can move to an external hard drive, USB drive or another internal drive, or be uploaded to an approved cloud-storage service. Confirm that files you need have a backup.
Sort through Downloads
- Select Downloads in File Explorer’s left pane.
- Use the Size column to sort the files. If that column is absent, right-click a blank part of the folder and choose Sort by > Size.
- Review the larger entries. Remove unwanted files and move important ones to a suitable location.
Items to review include older installers, duplicate documents or photos, extracted ZIP archives, old videos and PDFs you no longer need.
Review Desktop and Videos
Items on the Desktop occupy space on the Windows drive. Video files and screen recordings can also be particularly large.
- Select Desktop in File Explorer’s left pane and sort its files by size. Move or remove items as appropriate.
- Select Videos on the left and sort by size there too. Move videos you want to retain, or remove those no longer needed.

Check your free space again. If there is enough room, you can stop here.
Reduce local OneDrive storage
Reduce local OneDrive storage
A OneDrive file may exist online and on the computer. Green check marks can indicate files occupying local storage.
- Select OneDrive in File Explorer’s left pane.
- Find the relevant file or folder, right-click it and choose Free up space.
The file stays in OneDrive; opening it later may need an internet connection.
Leave Free up space alone when:
- You need access to the file while offline.
- Syncing is still in progress.
- You cannot confirm the file is safely present in OneDrive.
- An important file has no separate backup.
Check your free space again. If there is enough room, you can stop here.
Review the previous Windows installation
Review the previous Windows installation
A major Windows upgrade can leave the earlier installation in Windows.old.
- Go to Start > Settings > System > Storage > Temporary files.
- Find Previous Windows installation(s). Select it only when you are sure you will not need the earlier version.
- Choose Remove files.
Deleting that installation’s files can remove your ability to roll back.
Check your free space again. If there still is not enough room, contact us and we will help.
Book IT supportFrequently asked questions
Why does emptying the Recycle Bin matter?
Files left in the Bin still occupy drive space. Check whether anything needs restoring before permanently emptying it.
Which apps should I leave installed?
Be cautious with unfamiliar programs, drivers, security software, Visual C++ Redistributables and .NET components. Check an unknown program’s name before deciding to uninstall it.
Can Free up space affect offline OneDrive access?
Yes. Releasing the local copy can mean you need the internet to open that file later. Leave it local if you need offline access, syncing is unfinished, its online presence is uncertain or an important file lacks a separate backup.
What is the consequence of removing Windows.old?
Removing the previous installation can take away the option to return to that Windows version. Keep it if you may still need to go back.




