Troubleshooting

Thinking of resetting your printer? Check what the reset will change first.

A restart, network reset and full factory reset have different effects. Identify the actual problem and exact model, preserve what matters and choose a targeted action only when you understand the consequences.

16 October 2026  •  9 min read

Woman comparing a paper manual with a closed printer at a metal workshop bench

No universal button sequence

Use this decision guide with the genuine manual for the full model you own or are authorised to manage. A leased/work/shared printer needs its responsible person’s approval and recovery plan. Reset names and erased information vary even between models from the same brand.

Step 1 of 9

In this guide
  1. 01Decide and preserve
  2. 02Choose and perform the exact action
  3. 03Restore, verify and get help

Identify the problem, model and owner

Do not use a reset as the diagnosis.

Read the full model from the printer label and record the actual symptom/error. Is the problem one document’s layout, every page, a missing network connection or a specific scanner/fax function? Note what still works and what changed recently. A laptop queue, phone app, router and printer each have their own settings; resetting the printer does not necessarily address the affected part.

Confirm that you are allowed to change this equipment. For work, leased or shared devices, ask the responsible team about downtime, stored jobs, scan destinations, accounting and network access. Do not reset it to bypass an administrator password, an organisation rule or another person’s configuration.

If there is a safety concern such as liquid, damaged power equipment, smoke or burning smell, stop use and seek appropriate help rather than repeat startup/reset attempts. If a printer cannot make an ordinary page, the printer fault checks may be more useful than restoring settings. A reset cannot repair every mechanical fault or add unsupported features.

Confirm the actual fault, full model and authority. Keep known working functions intact; do not reset to bypass access controls or diagnose a safety fault.

Next: Try a targeted setting or normal restart first

Try a targeted setting or normal restart first

A small change may solve the task without erasing the setup.

If one job is the wrong size, colour or orientation, check the selected printer, document preview and app’s print options first. Restore that one understood option or choose the correct tray/media for a harmless test. A job preference may differ from a printer-wide default; do not change global settings used by others to fix one document.

For an unresponsive printer with no update/process requiring uninterrupted power, follow the model’s normal shutdown/restart instructions when no one is using it. Use its normal controls and allow the documented startup to finish. A restart is different from selecting Restore defaults; do not hold random button combinations, unplug during a firmware update or repeatedly interrupt startup.

Try one harmless page using the relevant function. If it works, stop unnecessary changes. If only one device remains affected, check its actual connection/queue, such as the printer-offline guide, instead of reset every device. Continue only when you can explain why a specific reset is appropriate.

Check the smallest relevant setting and one safe normal restart if appropriate. Success is a reason to stop, not proceed to a factory reset.

Preserve needed data, settings and recovery access

Know what must survive and who can rebuild the connection.

Before any reset, identify needed stored jobs/faxes, address books, scan-to-folder/email destinations, network details and any access controls this model uses. Review the manual’s export/transfer/backup options with the owner. Confirm any required copy is usable through a supported method; a settings printout is not a backup of stored document data.

Keep a private record of the intended network, connection method and necessary model-specific setup, without sending passwords, recovery keys, address books or authentication certificates as routine attachments. Configuration exports may contain secrets and should be stored through the agreed secure process. Some settings or data cannot be exported/restored, so do not assume you have a complete recovery copy.

Confirm that authorised network/admin credentials and the person responsible for managed access will be available after downtime. If valuable stored material, certificate-based access or business destinations cannot be preserved/recreated, stop for support. Do not clear memory, cancel other people’s jobs or assume reset data can be recovered afterwards.

Open manual and a blank planning checklist beside a closed printer on a metal bench

Verify the required data and recovery access before continuing. An incomplete settings note or untested export does not justify erasing stored information.

Next: Read the exact manual and choose the smallest reset scope
More checks6 detailed checks

Read the exact manual and choose the smallest reset scope

Similar menu labels can remove different information.

Open the manufacturer’s genuine manual/support page for the full model, then find its reset section and read the warnings before choosing a menu item. Match the wording on your actual screen. Distinguish network-only, selected print settings, address-book/fax, all-settings and factory options where offered. If the manual/model/menu does not match, stop rather than guess an equivalent.

For example, the Canon G4090 series manual separates LAN, ordinary settings, telephone/fax and Reset all. Its broad option affects the administrator password and stored faxes. Brother’s named model family also has distinct reset functions. These are examples of consequences, not instructions for your printer.

Record the exact proposed option and what its own documentation says is erased, retained or needs reconnecting. Do not infer that a network reset always preserves fax data or resets the same password on every model. An ordinary factory reset is also not proof of secure data erasure for disposal; that requires the model’s separate handling process and the owner’s requirements.

Match the precise option and documented effects to the actual model. Choose a limited relevant scope; do not treat examples or a Factory label as a universal recipe.

Consider a network reset only with a reconnection plan

Expect current network access to change or disappear.

A documented network reset may be relevant when the actual connection configuration needs rebuilding, after simpler checks and owner approval. Prepare the correct authorised network/method and the exact setup instructions first. It is a printer action, not a reason to reset the router or every computer.

The information affected is model-dependent: addresses, wireless details, network access/passwords or authentication settings may change. HP’s model-scoped network-reset warning notes an installed certificate can be lost. Other models retain some administrative settings. If work certificate/access configuration is involved, the responsible team must plan restoration; do not disable authentication or accept an insecure fallback to reconnect.

Do not proceed unless you have preserved any affected stored material and know who can restore the required connection. The printer may be offline until setup is completed. If only the phone/app cannot see a working shared printer, investigate that path first. Skip a reset that cannot address the actual symptom or whose effects remain uncertain.

Prepare the authorised connection and any managed authentication before a relevant network reset. Loss of access is an expected possibility, not permission to weaken protection.

Next: Perform only the documented, authorised reset

Perform only the documented, authorised reset

Pause at the confirmation if anything differs from the plan.

Proceed only when the owner approves the exact option, its effects are understood, needed data is preserved and required setup/access can be restored. Follow the exact model’s current instructions, including any cable/line handling, stable-power and waiting requirements. Do not use a generic long-press sequence or online video for a different model.

Read the printer’s actual confirmation before accepting it. If it names a broader reset, stored-data deletion or access change you have not prepared for, cancel or stop there. A full reset is not the next automatic step after a network reset fails. If valuable documents/faxes remain in memory or a locked menu needs bypassing, stop for the responsible support process.

Allow the documented operation/restart to finish without repeated power interruption. Record what option was chosen and the resulting status, without exposing secrets. A welcome/setup screen or temporarily missing network printer may be expected, but a repeated failure, new error or unexpected data/access effect needs investigation rather than another reset.

The exact confirmed scope must match the prepared plan. Let it finish, then inspect the result; do not broaden or repeat resets through an unexplained failure.

Next: Reconnect and restore only required settings

Reconnect and restore only required settings

Rebuild the approved function before changing other devices.

Use the model’s supported setup process for the intended USB, Ethernet or Wi-Fi connection and required authorised access. Refer to the network printer guide for relevant connection checks. Re-establish any required protection/admin access through the genuine process with the owner; do not leave a newly reset device using an unintended weak/default configuration.

Check the printer identity and current connection before selecting or adjusting a computer/phone queue. An address or network-name change may explain an old Offline entry; update only the intended setup through its supported controls. Do not delete every printer, install unrelated driver bundles or disable discovery/security settings broadly. For mobile use, phone printing checks distinguish the supported method.

Restore the authorised paper defaults, scan destinations, address-book/fax and business access settings actually needed, with the responsible person where relevant. Review an export before importing it; restoring all prior settings can reintroduce the original problem or unwanted access. If a required item was lost or cannot be rebuilt safely, preserve the evidence and get help before further changes.

Restore the intended connection and required secure functions deliberately. A visible printer name does not prove the old workflows or access controls have been restored.

Next: Verify the functions you actually use

Verify the functions you actually use

Test a harmless task and stop when the relevant result is right.

From the intended device/app, print one harmless page and collect it from the correct printer. Check content, size, tray, colour and any needed two-sided output. If copying or scanning is part of the required setup, use a harmless original and confirm the actual destination/file rather than just a successful-looking panel message.

For managed secure-release, accounting, scan-to-email/folder or fax workflows, agree suitable checks with the responsible owner. Do not fax an arbitrary number, send private documents as tests or change someone else’s destination merely to finish verification. Confirm required access restrictions and any expected network/phone reconnection after setup.

If the original fault persists or a required function is missing, record the exact reset and result and stop repeating it. An error may belong to hardware, consumables, content, network or an app rather than stored printer settings. If the chosen task works and required protections/access are restored, stop unnecessary changes and keep non-secret notes for future support.

Verify real output/destinations and required access, then stop. A reset completed message is not proof every printer function works or that the device is securely erased.

Back to the symptom checker

When should you get help before a printer reset?

Uncertain data, ownership or reconstruction is a reason to pause.

Ask for help before resetting when stored jobs/faxes matter, administrator/network access is unknown, the manual does not match, a shared business workflow could be affected or an earlier reset has not solved the fault. Keep the full model, exact warning, chosen/proposed reset option and preserved observations together, without sending secrets or private documents.

Our printer setup support can discuss the current fault and required functions. Agree owner authorisation, assessment scope, preservation/reconnection needs and cost before changes. The manufacturer or responsible workplace team may be needed for locked access, warranty, managed certificates or unsupported equipment.

No reset can promise to repair every fault, recover erased data or add missing capabilities. For sale/disposal, ask for a separate model-appropriate data-handling process rather than treat this troubleshooting guide as erasure certification. Stop at a safety issue or an effect you cannot explain.

Use the model, warning and required data/functions to plan help. Avoid an irreversible guess when you cannot preserve information or rebuild the authorised setup.

Frequently asked questions

Is restarting a printer the same as a factory reset?

No. A normal restart and a settings reset are different operations. Use the model’s normal controls when appropriate; do not hold unfamiliar button combinations or interrupt an update.

Does a network reset erase only the Wi-Fi password?

Do not assume that. Exact effects vary by model and can involve wired/wireless configuration, addressing, passwords or authentication. Read the genuine model instructions and prepare reconnection before confirming.

Will a factory reset delete stored faxes or address books?

It can, depending on the model and option. Identify needed stored information and verify a supported preservation method before resetting. A configuration printout is not a backup of document data.

Why is the printer offline after a reset?

Its previous connection/address or access configuration may have changed. Follow the intended model setup and authorised network process, then check the correct device queue. Do not reset the router or disable security by guesswork.

Does a factory reset prove the printer is safe to sell?

No. Troubleshooting reset completion is not secure-erasure certification. Use the manufacturer’s model-specific disposal/data-handling instructions and the owner’s requirements for stored information and accounts.

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