A small practice session for Windows or Mac
For a working Windows PC or Mac that lets you sign in. Names and controls differ between versions and apps. Use your own authorised account, keep existing files unchanged and ask for the task to be demonstrated in the way that suits you.
Step 1 of 9
In this guide
Start in your own account and make the screen comfortable
Start in your own account and make the screen comfortable
Use the computer’s normal power button and sign into your own authorised account. On a shared device, ask the owner which account to use; do not borrow someone else’s password. If it will not start or sign in, use the relevant startup or account recovery guide rather than guess through setup prompts.
Adjust your position so the keyboard, mouse and screen are comfortable. If the pointer or text is difficult to see, ask about the built-in accessibility options. On Windows11, Settings, Accessibility includes Text size and Mouse pointer and touch; Windows10 uses Ease of Access for many controls. On Mac, review System Settings, Accessibility for suitable options. Make one change at a time and retain settings you rely on.
Choose one task to practise and allow time to repeat it. Written notes, keyboard navigation, a trackball, magnification or a screen reader may suit you better than a standard mouse demonstration. The aim is usable control, not a speed test.
Continue when you can see and control the computer comfortably. Keep helpful accessibility settings.
Next: Practise the pointer, clicking and simple typingPractise the pointer, clicking and simple typing
Practise the pointer, clicking and simple typing
Move the mouse or a finger on the trackpad and watch the pointer move. A single primary click usually selects or activates something; a double-click opens many files in Windows, while web links usually need one click. Behaviour can be customised, so ask about your setup. A secondary click opens a context menu; press Escape or click away if you only want to close that menu.
Practise scrolling in a harmless page. Scrolling moves the view; it does not necessarily move the text cursor. In a blank document, click where you want to type, enter a short sentence and use Backspace to remove a test character. Shift changes a letter’s case while held; Caps Lock stays active until turned off.
Do not practise dragging on real files. Dragging can move, copy or otherwise change an item depending on the app and destination. If the pointer jumps or clicks do not respond, pause the exercise and check the input problem instead of repeatedly clicking unfamiliar controls.

Repeat a small action until its result is predictable. You can ask for an alternative input method.
Next: Open an app and recognise its windowOpen an app and recognise its window
Open an app and recognise its window
In Windows, open Start and search for a familiar installed app such as Notepad. On Mac, use Applications in Finder to find an app such as TextEdit. Select the intended local app rather than an advertisement or an unrelated download result. Ask before installing anything if the expected app is not available.
Notice the application name, its menus and the document area. Minimise normally hides a window from view without ending the app. Closing a document or window is different from saving it, and on Mac it may leave the application running. Read a save prompt before choosing an option.
Open one practice window at a time at first. Learn how to return to it using the Windows taskbar or Mac Dock. If several windows look alike, check the title and contents before typing. Avoid entering private information until you know which app and account you are using.
Keep one known practice app open and recognise how to return to its window.
Next: Create and save a harmless practice fileMore checks6 detailed checks
Create and save a harmless practice file
Create and save a harmless practice file
In the practice app, create a new document and type a short sentence with no personal information. Use its File menu and Save command, or the equivalent visible control. Name it something clear, such as Practice note. If asked to choose a location, select an appropriate folder in your own account and note the full location shown.
Documents, Desktop and a cloud folder may look convenient, but the actual location matters. A folder may be synchronised with an online account. Do not assume that Save means local-only or that sync is a separate backup. Check with the owner if the computer uses managed or shared storage.
Keep the app’s normal file format unless you understand why you need another. Renaming a file extension does not convert its contents into another format. Add one more word and save again. Some apps save automatically and others do not; confirm the behaviour of this particular app rather than assume every window is protected.
Keep the name and actual folder location. Next, find the file independently rather than rely only on a recent-items list.
Next: Find and reopen the test fileFind and reopen the test file
Find and reopen the test file
Open File Explorer in Windows, using its taskbar/Start entry or Windows key plus E. On Mac, open Finder from the Dock. Navigate to the actual folder chosen in the previous check and find Practice note. Opening a recent item is useful, but it does not show where every file is stored.
Close the practice document after saving, then reopen it from that folder and confirm the latest words are present. If the app asks to replace another file or cannot find the location, cancel and check the name and folder before proceeding.
If useful, create a clearly named practice folder and copy the harmless test file into it using the file manager’s Copy and Paste commands. Keep the original until you verify the copy opens. Do not practise moving or deleting important documents. A shortcut points to an item; it is not necessarily a separate copy of that item. Ask before deleting unfamiliar files or emptying the Recycle Bin or Trash.
You should be able to reopen the saved test file and explain where it lives. Keep original important files unchanged.
Next: Browse with a clear destinationBrowse with a clear destination
Browse with a clear destination
A browser is an app such as Edge, Chrome, Firefox or Safari. Its address bar identifies the current website or accepts a destination. A search result page is a list of suggestions; it is not necessarily the organisation you intended. Practise opening a familiar public information website from its known address, without signing in or submitting a form.
Notice tabs, Back and Forward, and the address before following a link. A logo, sponsored result or padlock icon alone does not prove that a website is trustworthy. If a page claims your computer is infected, demands a phone call or asks you to install remote-access software, stop and verify independently rather than follow the message.
Before an online sign-in, confirm the intended service and account. Keep passwords private and use its supported security features. On a shared computer, sign out of relevant accounts and lock or end your own session after saving. A private window does not make an untrusted computer safe.
Keep this exercise to reading a known public page. Stop and check if a page asks for money, credentials or remote access.
Next: Recognise downloads and unfamiliar promptsRecognise downloads and unfamiliar prompts
Recognise downloads and unfamiliar prompts
If a task needs a download, first identify the genuine organisation and the expected file type. A browser may place it in Downloads or ask you to choose a location. Do not open an unexpected attachment or installer just to see what it does. A file being present on the computer does not establish that it is safe.
Read prompts for the exact action: opening, saving, replacing, installing, deleting or granting access are different decisions. Cancel or pause when the request does not match your task. Do not enter an administrator password, accept a subscription or disable protection to get past an unfamiliar message.
For learning software setup, use the installation and configuration guide. Basic practice does not require a cleaner, driver updater or extra browser extension. If someone is guiding you, ask them to explain what a control will change before you select it.
Only proceed with a file or prompt when its source and intended action are clear. Basic practice needs no extra software purchase.
Next: Finish the practice session safelyFinish the practice session safely
Finish the practice session safely
Save the test work and check that it reopens as expected. Close the app using its normal controls, reading any save prompt carefully. When finishing a shared session, sign out of relevant websites and your own OS session after saving. When stepping away, lock the session rather than just switch off the monitor.
For a normal shutdown, use the operating system’s power menu: Start, Power, Shut down in Windows, or Apple menu, Shut Down on Mac. Restart closes and starts the system again; sleep is a different state. Allow updates already in progress to finish and follow the actual on-screen instructions.
Eject removable storage normally after transfers finish before disconnecting it. Do not hold the physical power button as an everyday shutdown method. If the computer is frozen, stop the exercise and seek the appropriate troubleshooting rather than keep clicking or force repeated shutdowns. If your saved file is where expected and normal controls work, this practice session is complete.
Keep the successful practice file and a short note of its location. Repeat the same small tasks before using important documents.
Back to the symptom checkerWhen should you ask for a demonstration or training?
When should you ask for a demonstration or training?
Ask for help if you cannot comfortably see or control the screen, prompts do not match the instructions, files go somewhere unexpected or the computer itself behaves unreliably. Explain the task you want to learn and where you become unsure. Do not share a password to let someone demonstrate a task they can show using a harmless sample.
Our computer training service can discuss practical lessons suited to your device and goals. Start with a small task, ask to see it once, then practise it yourself at a comfortable pace. Notes or accessibility adjustments may make the process easier to repeat.
A genuine hardware, account or connection fault needs troubleshooting as well as training. Learning should not require you to ignore a security warning, change another person’s files or purchase software you do not need.
Keep the task and the point of uncertainty clear so help addresses the actual learning or device problem.
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